Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
How can we assist you today?
We are here to help with any questions or inquiries you may have. Your satisfaction is our priority!
Contact Us
For any inquiries regarding our demolition materials, native wood, or plants, please reach out to our customer service team. We are here to assist you with your needs and provide the best solutions for your home improvement projects.
Customer Service
Our dedicated customer service team is available to answer your questions and assist you with your orders. We prioritize your satisfaction and aim to provide timely responses to all inquiries.
Inquiries
If you have any specific inquiries about our products or services, please do not hesitate to contact us. We value your feedback and are committed to helping you find the right materials for your projects.
Feedback
We appreciate your feedback as it helps us improve our services. Please share your thoughts or suggestions with us, and we will take them into consideration to enhance your experience with our company.
Location
We are located in Calera de Tango, and we welcome you to visit our showroom to explore our range of demolition materials and native wood options. Our team is ready to assist you in person.
Hours of Operation
Our business hours are Monday to Friday from 9 AM to 5 PM. Feel free to reach out during these hours, and we will be happy to assist you with your needs.